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Previous Polls
Introduction
The National eParticipation Platform, “Sharekna,” fosters community engagement by inviting citizens to voice their opinion on topics that matter to them. The results of these voting polls serve as a vital resource in shaping the improvement plans and strategic objectives of government entities in the Kingdom of Bahrain.
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Action Taken
We thank everyone who participated in our recent poll on the revamped eKey 2.0 app that offers a single sign-on digital authentication system for Kingdom of Bahrain citizens and residents, allowing them to access a wide range of government and private sector eServices through a the mobile app using advanced biometric facial recognition, password-less login, simplifying the user’s experience journey while enhancing security . The poll results measured user satisfaction for the registration process for the revamped eKey 2.0 app, with most participants having a positive user experience. To further support users of all backgrounds making registration smoother, we have introduced a step-by-step video guide in both English and Arabic, and established a dedicated support team to assist users throughout their registration journey. We value your feedback and remain committed to enhancing government apps and services, ensuring a seamless user experience in line with Bahrain’s digital transformation vision.
Action Taken
The poll results provided helpful insights on the usage of features within the “MyGov” app which is the first integrated application for smart devices in the Kingdom of Bahrain. The app offers users access to services provided by various government and private entities through a unified platform. The results showed that 44% of the “MyGov” app users voted for the eServices feature as the most useful to them, followed by the “My Cards” feature with 26% of the votes. The remaining five features collectively accounted for 30% of the total votes. Based on the results, the Information & eGovernment Authority has added more eServices to the MyGov app by migrating services from current government mobile apps to provide the users with a better user experience, more eServices, and the convenience of managing more needs through fewer apps. Moreover, “My Children” feature, which currently allows users to view their child’s ID card, is being updated to include features to view the child’s passport and birth certificate, offering parents more convenience and accessibility. We are continuously monitoring the usage of all government apps with the aim of developing new services and improving existing apps that align with the kingdom’s digital transformation initiatives, making everyday life more convenient for citizens and residents of Bahrain.
Action Taken
The poll results provided insights on the usage of the “Mawaeed” app for booking appointments at government service centers. The results shows that more than half of the customers have used the “Mawaeed” app to book an appointment for visiting a government service center. More government entities have been added to the Mawaeed app offering customers more government centres to choose from. Currently there are 15 government entities on Mawaeed app and work is on-going to add more entities soon. In addition, the appointments booked via Mawaeed app can now be viewed in the newly released “MyGov” app where users can access services provided by various government and private entities through a unified platform. We are continuously monitoring the usage of all government apps with the aim to develop new app services and improving existing apps that align with the kingdom’s digital transformation initiatives and make life easier for the citizens and residents of Bahrain.
Action Taken
The poll results revealed that most users prefer using the eServices available on the National Portal Bahrain.bh to complete their Identity Card transactions. In response to this valuable feedback, we have added new ID card services, with further enhancements currently underway. Two new eServices have been successfully launched this year, including the "Head of Household Relation Transfer," which empowers Bahraini citizens to electronically transfer the head of household designation to their spouse residing at the same address. Additionally, to support Citizens traveling or located outside the Kingdom of Bahrain an eservice option is going to be available for them to renew their ID card conveniently from where ever they are. We remain committed to delivering exceptional customer experiences by continually expanding the availability of ID card services across various channels. This includes the ongoing enhancement of virtual customer services to support users and provide customers with the flexibility to complete their transactions using their preferred method.
Action Taken
The poll results provided a clear insight of the eServices that the public would like to see more of on the National Portal in 2024. Based on the results received from users, the Passports and Residency services were enhanced, and new services were added during 2024, which included the “Passport Lost/Damaged Replacement Issuance Request” for submitting a request to issue a replacement for the lost or damaged passport. Another new service has been introduced on the National Portal bahrain.bh for home delivery for passports of newborn children enabling citizens to issue passports for their newborns without the need to visit any service centres. The Information & eGovernment Authority (iGA) is currently working in cooperation with the Nationality, Passports and Residence Affairs (NPRA) to develop more eServices related to passport and residency which includes services for personal sponsorship residency, registering newborn children for residents and visitors, update passport details for residents and visitors. Moreover, appointment services have been revamped with the launch of the National Appointment System and its associated mobile app “Mawaeed”. the national unified appointment booking app for services that requires in-person attendance at government service centres. We are continuously consulting with the public towards developing new services and improving existing services that align with the kingdom’s digital transformation initiatives and make life easier for the citizens and residents of Bahrain.
Action Taken
The results of the poll provided valuable insights into the public preferences for online payment methods. Based on the feedback received from users; ApplePay and BenefitPay has been introduced as new payment methods for most of the eServices across all the eService delivery channels. Currently, users can save any Credit or Debit cards with the “Saved Cards” feature to use the cards safely and easily for payment on bahrain.bh. Users can also view and manage the saved cards via the “Manage Personal Profile” page once they log in to the National Portal (bahrain.bh) using eKey. We are continuously monitoring the latest trends and technologies concerning electronic payments to implement the best practices that align with our user’s needs for payment through our eService delivery channels to make the life of users easier.
Action Taken
We value the participation of citizens & residents in determining the best way to direct and spend the Marketing and Awareness budget. The results of the poll have helped to decide the most effective use of the budget aimed to spread awareness about the government's digital transformation projects & services. Thanks to the active participation of the public; the marketing and awareness budget will be allocated towards the most voted channels to ensure efficient use of the government funds. The budget spending will focus on the top 3 channels as voted by the public which are social media platforms, WhatsApp messages, and Email.
