Lost / damaged Passport

• Payment must be completed within 30 days from the date of application approval; otherwise, the application will be automatically cancelled.
• Submit the application in person or through an authorized representative at Isa Town branch, or submit through eGoverment official website using your Ekey

Lost / damaged Passport

Lost passport

• Select the department, followed by the type of service, and fill out the required fields
• Submit all required documents, including the application form.
• You will be contacted via video call if required.
• If approved, you will receive a text and email with a payment link.
• Receive your printed receipt and receipt number via SMS for confirmation.
• When your passport is ready, you will receive an SMS notification to collect it from the same service center where you applied.

Damaged passport

• Application form (personal attendance)
• Recent passport photo with a white background size 4x6cm (in JPG or JPEG format) attached separately
• Damaged passport
• Include Civil Defense Department report in case of fire damage
• If approved, you will receive a text and email with a payment link.

Lost / damaged Passport

• Lost Passport , 50 BD
• Damaged Passport , 15 BD